Hello and welcome to the David C Cook FAQ page where you will find some of our most frequently asked questions. If your question is not answered here, please tell us what you need using our easy contact form. We’re here to help!
Topics:
Frequently Asked Questions
Ordering
I need help finding resources for our ministry. Who can I talk to?
We have friendly folks who can assist you in finding just the right resources. Simply follow the links below to locate one serving your area.
Find a Church & Ministry Consultant
Find a Trade Reseller Contact
How can I place a curriculum order?
New customer ordering with us?
Create an online account by placing your first prepaid order, or if prefer to be billed, contact your Ministry Consultant:
Existing customer reordering curriculum?
Update order here
Existing customer on EZ Order?
Update next season’s order here:
https://shop.davidccook.org/a/reorder/automatic-order.
If questions regarding your EZ order or need to cancel:
https://davidccook.org/find-your-ministry-consultant/
Existing customer needing to be billed for an order?
Contact your Ministry Consultant:
https://davidccook.org/find-your-ministry-consultant/
Who can I talk to about fixing a problem with an order or shipment?
Our customer care team is the best! They can help correct an order already placed or fix issues related to items already received.
Reach a friendly service representative in one of 3 easy ways.
- Best: Submit a service request via our website. We usually respond to your request next business day, or less.
- Email ministry services: customercare@davidccook.org
-
Talk to a ministry services person at: 800-323-7543
Monday through Friday, 7:00 am to 5:00 pm Mountain Time. (USA and Canada only).
Please use options 1 and 2 if you reside outside North America, or call +1-719-536-0100. Toll charges may apply.
Is there a deadline to make changes to my EZ order for the next quarter?
To make changes to your quarterly EZ Order, please contact us by the:
- End of the first week of September for Winter Curriculum
- End of the first week of December for Spring Curriculum
- End of the first week of March for Summer Curriculum
- End of the first week of June for Fall Curriculum
How fast can you ship my order?
Generally, all orders are processed and shipped within 48 hours, providing inventory is available and all order information is accurate and complete.
We ship via FedEx so a complete shipping address is needed for delivery.
What are my shipping options?
Shipping rates listed below are for regular ground delivery. When you’re ready to check out in the online store, you will have the opportunity to select a shipping option. If you choose a shipping option other than regular ground delivery, totals will be adjusted accordingly.
| Order Total USD | Shipping Charge |
| Up to $24.99 | $3.99 |
| $25.00 - $74.99 | $8.99 |
| $75.00 - $100.99 | $13.99 |
| $101.00 - $149.99 | $15.99 |
| $150.00 - $199.99 | $17.99 |
| $200.00 - $249.99 | $21.99 |
| $250.00 - $299.99 | $24.99 |
| $300.00 + | $13% † |
† Maximum charge of $124.00.
All prices shown are USD.
Do I have to have an account with David C Cook to order from the website?
To place an order on the website you do not need to have an existing account with David C Cook. By ordering online you will establish an account by providing the required information and using a credit card to place your order. To set up a “Bill me” account with David C Cook, contact Customer Service at 1‑800‑323‑7543 from 8:00 AM – 5:00 PM Mountain Time, Monday through Friday.
My church is tax exempt. How can I be sure I'm not charged tax?
If David C Cook has your tax exemption number on file, you are registered as a tax exempt customer. If you’d like your tax exempt number on file with your customer account, please call 1‑800‑323‑7543 or email salestax@davidccook.com for more information.
Billing & Payments
How do we change billing address information?
Your account information may be changed by sending a request to customercare@davidccook.org or calling 1‑800‑323‑7543 M-F, 7:00 – 5:00 Mountain Time, with your account number and we will be glad to review your account addresses with you.
What are my options to pay my bill?
What forms of payment do you accept?
We accept checks by mail and Visa, Mastercard and Discover on our online payment portal PayMyBill.DavidCCook.org.
If you prefer to call in a payment you can use Visa, Mastercard, Discover or an eCheck using 1-800-323-7543. You can also bill your church or organization if you have a current account. Call 1-800-323-7543 for more information.
Returns
What is the deadline to return Sunday school curriculum each quarter?
Curriculum, may be returned up to 30 days prior to the end of the quarter for that curriculum.
For additional information or questions, please contact us at 1‑800‑323‑7543.
How does David C Cook handle returns?
General Returns
We want you to be 100% satisfied with your purchase from David C Cook. If your purchase does not meet your ministry needs and expectations, please return it within 30 days for 100% refund of the purchase price. Please include the packing slip that was enclosed with your order. Don’t have your packing slip? Download a printable returns form here.
Damaged, Defective, or Missing Items
If your order is received damaged, defective, missing items, or is not as you requested, please call our Ministry Services Team at 1‑800‑323‑7543 prior to returning your items and we will do everything necessary to make it right.
Return/Exchange Instructions
Your complete satisfaction is our number one goal. Any Item you are not satisfied with, if returned within 30 days of receipt and in resalable condition, will be issued a refund (cost of merchandise only). For time frames on curriculum returns, see “deadline to return curriculum” above.
Return preparation:
-
- Repack the items securely
- Please include the packing slip that was enclosed with your order. Don’t have your packing slip? Download a printable returns form here.
- Ship prepaid via USPS with Delivery Confirmation, FedEx Ground, or UPS. Please retain your tracking number. (No COD’s will be accepted)
- Videos, CDs, DVDs, or other media may only be returned for refunds if UNOPENED. If damaged, they may be returned only for replacement of the same item.
- Shipping and handling charges are not refundable
What address should I send returns to?
David C CookAttn: Returns
850 N Grove
Elgin, IL 60120
Privacy
How do I get off your mailing list?
We recommend using the Manage Subscriptions link found at the bottom of all emails sent by David C Cook. There you can adjust your communication preferences, or unsubscribe from all emails.
You may also send a request to: customercare@davidccook.org and we will be glad to remove you from our mailing list.
Is my information secure?
Absolutely. David C Cook employs the latest in internet security and electronic commerce security.
What is your privacy policy?
David C Cook takes your privacy very seriously. Our policy is designed to make your privacy priority while keeping you in touch with David C Cook as your trusted partner in ministry. For more information visit our Privacy Policy page.
Publishing & Product
I'd like to suggest new resources for David C Cook. How do I do that?
We’re always looking for comments and suggestions. You can tell us about your product improvement ideas by using our contact form and submitting your ideas.
I have a manuscript for a book I wrote, and I'd like to submit it. How do I do that?
David C Cook is not accepting unsolicited proposals or manuscripts at this time. We will, however, consider proposals submitted through literary agents, as well as proposals submitted in response to select invitations extended at writers’ conferences. Any unsolicited manuscripts and proposals sent directly to David C Cook will be returned to the sender without review.
There are, however, several helpful resources available to you in your endeavor to become a published author. Many leading Christian publishers use ChristianBookProposals.com as a primary source for unsolicited book proposals as they are unable to process the large number of print manuscripts mailed to them each day.
Curriculum
David C Cook is not accepting unsolicited proposals or manuscripts at this time for curriculum products.
Can I write for one of your publications?
Writer Guidelines for Power for Living
Power for Living is a weekly publication and part of the David C Cook adult curriculum line. Every eight-page issue includes one feature article and several shorter pieces such as a column, devotional, or poem that portray the power of God in our daily lives.
Our readership consists primarily of adults, aged 50 and older. Our readers are interested in stories that offer encouragement, insights, or a new perspective on how a personal relationship with God impacts every aspect of life, including relationships, careers, health, parenting (or grand parenting), ministry, finances, overcoming fears or challenges, pursuing personal growth, and more. Pieces that we publish must reflect (or at least cannot contradict) a biblical perspective and worldview.
If you are looking to have an article, poetry, a column, or devotional published in Power For Living please download and review a copy of our writers guidelines. Download the Guidelines
Writer Guidelines for The Quiet Hour
Devotions® and The Quiet Hour jointly publish new devotionals written per assignment on contract. Assignments are for sets of seven devotionals on selected passages of Scripture. Work-for-hire/full rights contracts that pay $140 are offered to successful candidates with postal addresses in North America. The editor invites new authors to submit a spec devotional (new or previously published) that aligns with our platform. Download the Guidelines
What is your Mission Statement?
Our Mission Statement is: “To equip the Church with Christ-centered resources for making and teaching disciples who obediently transform today’s generations.”
To find out more about how David C Cook accomplishes this calling, visit our missions page here.
How can I get permission to reprint or quote David C Cook materials?
If you wish to reprint or quote any portion of David C Cook materials, please complete and submit the permissions form on our website.
Technology & Downloads
How do I watch and download videos in the new Media Library?
This tutorial will walk you through using the Media Library feature on your Shop.DavidCCook.org account page. For many titles, we have changed the way in which we deliver video so that you may stream directly to any device without downloading the large files. In addition to streaming, you may also download the video file(s) in several HD formats.
To watch, click the video image below or copy this direct link to send the video to an associate: https://vimeo.com/344435364
How do I use the ZIP files downloaded to my computer?
Many of the resources David C Cook delivers to you are collections of multiple files and media in a single download package, or ZIP file. To use the individual files on your computer after downloading, you will click or double-click the filename to open and reveal the files contained inside.
To watch, click the video image below or copy this direct link to send the video to an associate: HTTPS://VIMEO.COM/444342416
How do I open a .ZIP file downloaded to my iPad or iPhone?
The following video demonstrates the installation of an UnZip helper application on an iPhone and successfully downloading a .ZIP compressed file for use in the classroom. The process is the same for an iPad and similar for any Android device.
To watch, click the video image below or copy this direct link to send the video to an associate: https://vimeo.com/424171760
How do I fix an "Application Not Found" error when opening a Zip file? (Windows)
Many of the resources or samples David C Cook delivers to you are collections of multiple files and media in a single download package, or .ZIP file. To use the individual files on your computer, you will click or double-click the filename to open and reveal the files contained inside. In rare cases, a computer may not have the correct program registered to open the downloaded .ZIP file. The following video demonstrates how to register Windows File Explorer to be the default program to open .ZIP files.
To watch, click the video image below or copy this direct link to send the video to an associate: https://vimeo.com/424171791