General Returns

Your complete satisfaction is our number one goal. Any Item you are not satisfied with, if returned within 30 days of receipt and in resalable condition, will be issued a refund (cost of merchandise only).

1. CLICK HERE and complete the form. You will receive the required Return Authorization paperwork needed to complete your return via email in 2-3 business days.

2. Once you have the required Return Authorization paperwork:
Pack items securely, using the right-sized box with proper packing materials.
**Important: Include your Returns Authorization paperwork. If more than one box is required, please make copies and include in each box**

Ship prepaid via USPS with Delivery Confirmation, FedEx Ground, or UPS to:

David C Cook
Attn: Returns
1700-1 Madeline Lane
Elgin IL 60124

3. Once we receive your returned product, including the Return Authorization paperwork, you can expect to see your credit in about two weeks after your return is received and processed. Refunds are available upon request to accounts with credit balances.

4. Call us at 1‑800‑323‑7543 for assistance.

Damaged, Defective, or Missing Items

If your order is received damaged, defective, missing items, or is not as you requested, please call our Ministry Services Team at 1‑800‑323‑7543 prior to returning your items and we will do everything necessary to make it right.

Return Shipping

Customers are responsible for shipping costs incurred to return resources to David C Cook. However, you are not responsible for return shipping costs for damaged or defective products or other issues for which David C Cook is responsible.

When you are responsible for shipping costs, we encourage you to use a shipping method that provides a tracking number and secure packaging for your return. We are not responsible for items lost or damaged in the return shipping process.